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Service@Maxis Centre Kuching

28/03/2011 5 comments

This is a ranting post.

Recently, I bought 2 Blackberry Torch (review may come later) for  my wife and I.  1 unit has no problems but the other unit has trackpad defects.  It is a known issue especially with units Made in Mexico.  Google it….

The trackpad can move on it’s own!! Now, my ranting is not about the Torch, but about Maxis-Kuching HQ. I have been a loyal Maxis subscriber ever since 2001. I bet some of the staffs that were previously in Maxis Kuching HQ now were not even employed back then. Ok, so back to the Torch with the trackpad problem.

As usual, the service centre has a numbering system. As usual, it is slow. I waited patiently after taking my queue number. Kudos to the lady who asked if I was going to make an enquiry. Probably sales tactic. The minute I said “phone warranty”, she left. LOL

The guy at the counter was nice, he didn’t even bother to look at my defect phone and check if there’s anything wrong.  His reponse “Sent to KL to check, 2 weeks”  Worst thing is for the 2 weeks, there will be no loan unit for me.  And it has been like that since 2 years ago.  Apparently, they change their storeroom or stock supplier, whatever.  No readily available units.

My peeve is this:

Can’t a big corporation (Quarter 4 2010 net profit: Rm610 milliion )- like Maxis deliver better customer service by cutting down the downtime? !!

a. Wouldn’t it be wiser to upgrade your so-called Maxis Centers to be more equipped to service, sell and pay bills under one house?!!

b. What’s the point of opening a so called Center when it has no difference with other handphone shops?!!

c. And Maxis is not the only guilty one.  Lots of shops, big and small are guilty of this.  You don’t call yourself largest in Malaysia when you only have establishments in Peninsular Malaysia!!  Malaysia consists of Sarawak and Sabah!  Have you all forgotten your history!!

d. You expect your paying customer to have no phone for 2 weeks? How dumb can you guys get? No phones = no calls/sms/mms = no $$ for you!!

 

I am in a good mood today, so my rant is well…….below my normal standards.  But if, there’s no reply after 2 weeks, Maxis will feel my wrath.  I have made complains before and have received a free camera and refund from those complains.

 

Never, ever separate a boy from his toys!!